Alto Terms of Service
Effective date: 11 December 2025
These Terms of Service ("Terms") govern the use of the Alto learning platform available at alto.guru ("Alto", "we", "our", or "us").
By using Alto, you agree to these Terms.
1. About Alto
Alto is an educational platform designed to support student learning in areas such as mathematics, spelling, grammar, and languages.
Alto may be used by:
- Schools
- Teachers
- Parents or guardians
- Students under the supervision of a school or parent
2. School-managed accounts
Where Alto is used by a school:
- The school is responsible for creating and managing student accounts.
- The school acts on behalf of the student and their parent or guardian.
The school may:
- Access student progress data
- Request export of student data
- Request deletion of student accounts
Alto will comply with reasonable requests from the school regarding student data.
Schools are responsible for obtaining necessary parental consent for student accounts and verifying student age. Alto relies on schools to ensure compliance with applicable consent requirements for minors.
3. Parent-managed accounts
Where an account is created by a parent or guardian:
- The parent or guardian is responsible for the student account.
- The parent may request access to, correction of, or deletion of student data at any time.
Parents may withdraw consent for student accounts at any time by contacting privacy@alto.guru.
4. Student data and privacy
Alto is designed with student privacy in mind.
Information collected includes: student responses to learning activities, progress data, session timestamps, and device information. We do not collect student names (schools may use pseudonyms), email addresses, precise geolocation, or browsing history outside Alto.
We do not require student email addresses.
Schools may use pseudonyms for students.
Alto will:
- Use student data only to provide educational services.
- Not sell or rent student data.
- Not use student data for advertising or marketing.
- Not share student data with third parties except as necessary to provide the service or as required by law.
Full details are available in our Privacy Policy.
5. User responsibilities
Users agree to:
- Use Alto only for educational purposes.
- Keep login details secure.
- Not attempt to access other users\' accounts.
- Not misuse or interfere with the platform.
Schools and parents are responsible for supervising student use.
6. Intellectual property
All content on Alto, including:
- Questions
- Explanations
- Software
- Graphics
- Branding
is owned by Alto or its licensors and is protected by intellectual property laws.
Users may:
- Access and use the content for educational purposes within Alto.
Users may not:
- Copy, sell, or distribute Alto content outside the platform without permission.
7. Service availability
We aim to provide a reliable and high-quality service.
However:
- We do not guarantee uninterrupted or error-free operation.
- We may perform maintenance or updates from time to time.
- We will aim to minimise disruption wherever possible.
8. Third-party services
Alto uses the following categories of third-party service providers: cloud hosting providers (data stored in Australia), email services (school communications only, no student emails), and analytics services (aggregated usage data only, no personally identifiable information). All providers are bound by data processing agreements requiring compliance with Australian Privacy Principles.
A current list of specific third-party providers is maintained at: alto.guru/third-party-services
9. Data retention and deletion
Schools and parents may request deletion of student data at any time.
Upon a valid request, student data will be deleted within 30 days from active systems and within 90 days from backup systems. Alto retains student learning data for 3 years after last activity unless deletion is requested. De-identified, aggregated data used for platform improvement may be retained indefinitely but cannot be re-identified.
Deletion requests can be sent to: privacy@alto.guru
10. Data breach response
If Alto becomes aware of a data breach that is likely to result in serious harm to individuals, Alto will:
- Notify affected schools or parents within 72 hours of becoming aware.
- Notify the Office of the Australian Information Commissioner (OAIC) as required by law.
- Provide details of affected data, likely consequences, and remedial actions.
- Take immediate steps to contain and remediate the breach.
10A. Data security measures
Alto implements industry-standard security measures including:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
- Role-based access controls
- Multi-factor authentication for staff
- Regular security testing and vulnerability assessments
- Secure software development practices
Alto maintains security incident response procedures and conducts annual security audits.
10B. Data access and portability
Schools and parents may request a copy of student data at any time. Data will be provided in CSV or JSON format within 14 days of request.
Requests should be sent to: privacy@alto.guru
Alto will verify the identity of the requester before providing data.
11. Limitation of liability
To the extent permitted by law:
- Alto is provided on an "as is" basis.
- We are not liable for indirect or consequential loss arising from use of the service.
Nothing in these Terms excludes or limits rights under the Australian Consumer Law or other applicable legislation.
Where permitted by law, our liability is limited to:
- The amount paid for the service in the previous 12 months, or
- Re-supplying the service.
12. Suspension or termination
We may suspend or terminate accounts if:
- These Terms are breached, or
- There is misuse of the platform.
Schools or parents may request account termination at any time.
13. Changes to the service or terms
We may:
- Update or modify Alto from time to time.
- Update these Terms where necessary.
For material changes to these Terms, we will notify schools and parents at least 30 days in advance via email or through the platform.
The latest version will always be available at: alto.guru/terms
Continued use of Alto after changes take effect means you accept the updated Terms.
14. Governing law
These Terms are governed by the laws of New South Wales, Australia.
15. Contact
If you have any questions about these Terms, please contact:
Alto Guru Pty Ltd
ACN 673 683 522
Email: privacy@alto.guru
Website: alto.guru