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Alto Terms of Service

Effective date: 11 June 2026

These Terms of Service ("Terms") govern the use of the Alto learning platform available at alto.guru ("Alto", "we", "our", or "us").

By using Alto, you agree to these Terms.

1. About Alto

Alto is an educational platform designed to support student learning in areas such as mathematics, spelling, grammar, and languages.

Alto may be used by:

  • Schools
  • Teachers
  • Parents or guardians
  • Students under the supervision of a school or parent

2. School-managed accounts

Where Alto is used by a school:

  • The school is responsible for creating and managing student accounts.
  • The school acts on behalf of the student and their parent or guardian.

The school may:

  • Access student progress data
  • Request export of student data
  • Request deletion of student accounts

Alto will comply with reasonable requests from the school regarding student data.

Schools are responsible for obtaining necessary parental consent for student accounts and verifying student age. Alto relies on schools to ensure compliance with applicable consent requirements for minors.

3. Parent-managed accounts

Where an account is created by a parent or guardian:

  • The parent or guardian is responsible for the student account.
  • The parent may request access to, correction of, or deletion of student data at any time.

Parents may withdraw consent for student accounts at any time by contacting privacy@alto.guru.

4. Student data and privacy

Alto is designed with student privacy in mind.

Information collected includes: student first name or pseudonym, class or year level, student responses to learning activities, progress data, session timestamps, and device information. We do not collect precise geolocation or browsing history outside Alto.

School-managed student accounts do not require student email addresses. Where an account is registered directly by a parent or family, an email address may be used for sign-in.

Schools may use pseudonyms for students.

Alto will:

  • Use student data only to provide educational services.
  • Not sell or rent student data.
  • Not use student data for advertising or marketing.
  • Not share student data with third parties except as necessary to provide the service or as required by law.

Full details are available in our Privacy Policy.

5. User responsibilities

Users agree to:

  • Use Alto only for educational purposes.
  • Keep login details secure.
  • Not attempt to access other users' accounts.
  • Not misuse or interfere with the platform.

Schools and parents are responsible for supervising student use.

6. Intellectual property

All content on Alto, including:

  • Questions
  • Explanations
  • Software
  • Graphics
  • Branding

is owned by Alto or its licensors and is protected by intellectual property laws.

Users may:

  • Access and use the content for educational purposes within Alto.

Users may not:

  • Copy, sell, or distribute Alto content outside the platform without permission.

User content: Users retain ownership of intellectual property rights in content they create or submit through the service. Alto may process and use such content solely for the purpose of providing, maintaining and supporting the educational service.

7. Service availability

We aim to provide a reliable and high-quality service.

However:

  • We do not guarantee uninterrupted or error-free operation.
  • We may perform maintenance or updates from time to time.
  • We will aim to minimise disruption wherever possible.

8. Third-party services

Alto uses the following third-party service providers: Amazon Web Services (cloud hosting and email delivery; platform data stored in Australia), Cloudflare (content delivery and network security), Stripe (payment processing for optional parent subscriptions, processed in the United States) and Google Workspace (internal business operations). All providers are bound by data processing agreements consistent with the Australian Privacy Principles.

The current list of providers, including the data they handle and where they operate, is maintained in Section 6 of our Privacy Policy.

9. Data retention and deletion

Schools and parents may request deletion of student data at any time.

Upon a valid request, student data will be deleted within 30 days from active systems and within 90 days from backup systems. Alto retains student learning data for 3 years after last activity unless deletion is requested. De-identified, aggregated data used for platform improvement may be retained indefinitely but cannot be re-identified.

Deletion requests can be sent to: privacy@alto.guru

10. Data breach response

If Alto becomes aware of a data breach that is likely to result in serious harm to individuals, Alto will:

  • Notify affected schools or parents within 72 hours of becoming aware.
  • Notify the Office of the Australian Information Commissioner (OAIC) as required by law.
  • Provide details of affected data, likely consequences, and remedial actions.
  • Take immediate steps to contain and remediate the breach.

10A. Data security measures

Alto implements industry-standard security measures including:

  • Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
  • Role-based access controls
  • Multi-factor authentication for all Alto staff accounts
  • Independent external penetration testing, commencing June 2026 and conducted at least annually thereafter
  • Secure software development practices

Alto maintains security incident response procedures, which are reviewed annually.

10B. Data access and portability

Schools and parents may request a copy of student data at any time. Data will be provided in CSV or JSON format within 14 days of request.

Requests should be sent to: privacy@alto.guru

Alto will verify the identity of the requester before providing data.

11. Limitation of liability

To the extent permitted by law:

  • Alto is provided on an "as is" basis.
  • We are not liable for indirect or consequential loss arising from use of the service.

Nothing in these Terms excludes or limits rights under the Australian Consumer Law or other applicable legislation.

Where permitted by law, our liability is limited to:

  • The amount paid for the service in the previous 12 months, or
  • Re-supplying the service.

12. Suspension or termination

We may suspend or terminate accounts if:

  • These Terms are breached, or
  • There is misuse of the platform.

Schools or parents may request account termination at any time.

13. Changes to the service or terms

We may:

  • Update or modify Alto from time to time.
  • Update these Terms where necessary.

For material changes to these Terms, we will notify schools and parents at least 30 days in advance via email or through the platform.

The latest version will always be available at: alto.guru/terms

Continued use of Alto after changes take effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of New South Wales, Australia.

15. Contact

If you have any questions about these Terms, please contact:

Alto Guru Pty Ltd

ACN 673 683 522

Email: privacy@alto.guru

Website: alto.guru